Client Portal

Request & Modify Visits: Submit new care requests, add visits to current bookings, or update upcoming reservation details directly from your schedule.

Live Visit Updates: Receive real-time notifications with detailed report cards, visit notes, GPS-tracked arrival/departure times, and photos from every appointment.

Direct Messaging: Communicate directly with your sitter through an integrated two-way conversation thread without relying on separate text messages.

Billing & Invoicing: View past receipts, check current balances, and securely process payments using credit, debit, or ACH bank transfers. 

Profile Management: Keep home access details, alarm instructions, emergency contacts, and pet care notes (feeding instructions, medications, behavioral changes) up to date. 

Existing Clients (Password Reset): If you are locked out or cannot remember your credentials, navitage to the portal login screen and select "Forgot Password" to receive an automated reset link via your registered email.

New Clients: An active account is required to log in. If you have not completed an initial onboarding profile, visit our Get Started page to register and schedule your Meet & Greet.

Login Issues: If you encounter errors accessing your account or need updates made to your primary email address, contact administrative support directly at rockypawspetsitting@gmail.com or 720-830-7654.