Mandatory vaccinations: Rabies, DHPP, Bordetella for dogs; Rabies, FVRCP for cats.

• Dogs: Up-to-date documentation for Rabies, DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), and Bordetella is required prior to services.

• Cats: Up-to-date documentation for Rabies and FVRC (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) is required.

• Verification: Records must be uploaded directly to your Time To Pet profile before the initial Meet & Greet.

• Deposit: A 50% refundable deposit required at the time of booking confirmation to secure scheduled service dates.

• Remaining Balance: The remaining 50% balance is charged automatically through the Time To Pet Client portal on the first day of scheduled service.

• Payment Processing: Payments are handled via credit card, debit card, or ACH transfer directly through your Time To Pet account.

Booking Modifications

• Before or During Service: Reservations may be adjusted, extended, or shortened prior to the start date or while services are actively in progress, subject to scheduling availability and capacity.

Standard Cancellation Policy (Non-Holiday)

• 3 or More Days Notice: Cancellations submitted at least 72 hours prior to the scheduled start time of the first visit receive a full refund of the 50% deposit, minus any prepaid fees.

• Fewer than 3 Days Notice: Cancellations made within 72 hours of the scheduled start time forfeit the 50% deposit. 

• Same-Day Cancellations: Scheduled visits canceled on the day of service, or unused visits canceled mid-booking without required notice, are charged at 100% of the scheduled value.

Holiday Booking & Cancellation Policy

• Holiday Surcharge: A flat surcharge applies to all vists scheduled on designated major holidays (4th of July, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day).

• Holiday Notice Window: Holiday reservations must be canceled at least 14 days prior to the first scheduled visit to receive a full refund of the 50% deposit.

• Late Holiday Cancellations: Cancellations submitted fewer than 14 days prior to the first visit forfeit the 50% deposit. Cancellations made within 7 days of the scheduled start time are billed at 100% of the total reservation value.

• Buffer Window: Routine visits operate within a standard 2-hour arrival window (e.g., 11:00 AM to 1:00 PM) to accommodate traffic and the varying care needs of pets. Please let us know if your pet is medically vulnerable and we will prioritize their care and medication administration. 

• Time-Specific Needs: Strict arrival times are limited exclusively to pets requiring time-critical medical treatment, such as insulin injections.