Service Agreement & Care Policies

Home Environment & Climate Control

• Indoor Temperature: For the safety and welfare of both pets and sitters, home interior temperatures must be maintained between 68-79 degrees F at all times during service periods. Clients must grant permission for sitters to adjust thermostats within this range if temperatures drift outside safe limits.

• Property Utilities: Running water, electricity, and reliable heating/cooling systems must be operational during all scheduled visits.

Eligible Pets & Safety Disclaimers

• Size Restrictions: Due to physical limitations, services are limited to small-and-medium sized dogs (unless you are an established client); large and giant breeds are not currently accepted but we do consider them on a case-by-case basis.

• Separation & Multi-Pet Safety: We do not accept households requiring active, high-risk physical aggressive or incompatible animals. All pets within the home must be safe to interact with and handle without risk of injury to each other or to the pet sitter.

• Aggression Clauses: If an animal displays dangerous, unmanageable aggression toward the sitter, services may be terminated immediately. The client's designated emergency contact will be required to assume responsibility for the pet.

Supervision & Care Schedules

• Overnight Absence Windows: During overnight stays, pets will not be left unattended for longer than 5 consecutive hours during daytime hours, unless alternative arrangements are explicitly documented and agreed upon in writing.

• Constant & Around-the-Clock Care: Standard services do not include 24/7 continuous supervision. Pets with severe separation anxiety, cognitive dysfunction, or strict medical needs requiring near-constant human presence are subject to an additional flat-rate daily surcharge, determined by the specific schedule and level of care required.

Supplemental Fees & Errand Services

• Errand & Supply Fee: An additional fee of $10-$20 per errand applies if the sitter is required to purchase and deliver pet food, litter, cleaning supplies or emergency supplies during the service booking. The client is also responsible for reimbursing the direct receipt cost of the items purchased.

• Complex Medication Administration & Cleaning: A surcharge of $10-$20 per day applies to pets requiring complex medication routines or require additional clean-up outside of normal pet deposits. This includes schedules involving more than five medications, difficult or non-compliant administration, subcutaneous fluids, or multi-step treatments and sanitation.

• Exterior Cameras: Outdoor security cameras, doorbell cameras, and exterior surveillance systems deployed for perimeter safety and property monitoring are fully permitted.

• Interior Cameras: Pet sitters reserve the right to unplug, power off, or cover indoor cameras while actively present inside the premises.

• Medical & Dietary Monitoring Exceptions: Indoor cameras are permitted to remain active exclusively if required for medical monitoring of a pet's feeding, medication intake, or litter/waste habits. Such cameras must be isolated to the designated feeding or litter area and must not capture broader living spaces, hallways, or common areas where the sitter is working or resting.

• Entry Devices: Clients must provide tested, functional physical keys, lockbox codes, or digital keyless entry credentials prior to the start date.

• Third-Party Access: To ensure accountability and pet safety, we do not accept liability for pet escapes, loss or property damage if other individuals (house cleaners, contractors, friends, or family member) are granted access to the premises during the contracted service window.