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Service Areas & Travel Policy

Primary Service Areas (Standard Rates): All visits located within a 10-mile driving radius of Iliff Station are covered under standard service pricing. This territory encompasses central and southern Aurora, Centennial, portions of Denver, Greenwood Village, and Inverness.

Primary Zipe Codes Included:

• Aurora: 80012, 80013, 80014, 80015, 80017, 80045, 80046

• Denver: 80222, 80224, 80230, 80231, 80237, 80246, 80247

• Centennial/Greenwood Village: 80111, 80112, 80121

Extended Coverage Area (Out-of-Area Surcharge)

• Any scheduled service location exceeding 10 miles from Iliff Station incurs an out-of-service travel fee of $10 per day, applied directly to the booking invoice regardless of the number of individual visits performed that day. 

• Extended service availability depends on scheduling capacity and distance feasibility.

Step-by-Step Onboarding Process

• Step 1: Create Your Account & Profile: Click the sign-up button to complete the intake form with pet routines, behavioral traits, vet contracts, and home access details.

• Step 2: Schedule a Meet & Greet: An in-person consultation at your home is required prior to any service to verify compatibility, review key handling, and confirm instructions.

• Step 3: Request & Confirm Bookings: Once the Meet & Greet is approved, you can book dates, recieve visit updates, and pay invoices through the client portal.

Meet & Greet Preparation Checklist

• Access Items Ready: Two copies of physical keys, key fob, or working digital entry codes.

• Pet Supplies Accessible: Leashes, harnesses, food, treats, litter supplies, cleaning products, and waste bags placed in obvious locations.

• Veterinary Documentation & Emergency Contact(s): Up-to-date core vaccination records available for inspection or uploaded to the portal profile as well as a current emergency contact.